Monica and Me Wholesale Terms and Conditions
These Terms and Conditions ("T&C") apply to all wholesale orders placed with Monica and Me. By placing a wholesale order, you agree to be bound by these T&C.
1. Minimum Order Requirements
- The Minimum Order Quantity (MOQ) for wholesale customers is 50 units. A multipack counts as a single unit.
2. Pricing and Payment Terms
- Prices are displayed on our website.
- Payment must be made at the time of placing an order.
3. Order Placement and Confirmation
- Wholesale customers can place orders via our Wholesale page on the website.
- Orders will be confirmed via email once the order has been placed and paid for.
4. Shipping and Delivery
- Wholesale customers must choose their preferred shipping method at the time of placing an order.
- Lead times for processing orders are 1-3 weeks, excluding shipping. Shipping times will vary depending on the chosen shipping method.
- Free shipping is not available for wholesale orders.
- Monica and Me is not responsible for any duties, taxes, or other costs tied to shipping and receiving the goods.
5. Returns and Exchanges
- We accept returns and exchanges within 30 days of purchase. Customers must return the goods within 14 days of the agreement to return.
- Customers must cover the cost of shipping for returns or exchanges of non-faulty goods. The original shipping cost will not be refunded unless the goods are faulty.
6. Cancellation Policy
- Customers have 14 days to cancel their order. If the order has already shipped, the customer must cover the shipping costs to and from Monica and Me.
7. Product Quality and Defects
- Customers should notify us of defective products within 14 days of receipt or as soon as the defect is discovered. We will replace the product when possible or issue a refund for the value of the defective product.
8. Exclusive Territory or Account Protection
- We do not offer exclusive territories. However, we follow a selection process to ensure that stockists align with our values.
9. Marketing and Branding Requirements
- Stockists should price Monica and Me goods in line with our RRP or at a higher price. Stockists should not price below our RRP unless running a sale or temporary reductions.
- Monica and Me items are under no circumstance to be sold on marketplaces such as but not limited to: eBay, Etsy, Amazon, Not on the High Street.
- The customer can sell Monica and Me goods via their website and/or physical store only.
10. Intellectual Property
- Customers may not use our customer photos without written consent from Monica and Me.
- Monica and Me is a trademarked name. We reserve the right to request the removal of any mentions, statements, or comments that are untrue or may bring Monica and Me into disrepute.
11. Governing Law and Jurisdiction
- These T&C are governed by the laws of the United Kingdom. Any disputes will be resolved under UK jurisdiction.
12. Termination of Wholesale Relationship
- Monica and Me reserves the right to terminate a wholesale relationship at any time and without prior notice.
13. Contact Information
- For support or inquiries regarding wholesale orders, please contact us at info@itsmonicaandme.com or via mail at PO Box 1402, Crawley, West Sussex, RH10 0SU, United Kingdom.